Improving Delegation

 


 

Let’s keep it simple.

  1. Find someone who will accept responsibility for the desired outcome.
  2. Explain that you do not have the time and/or expertise to design the solution.
  3. Ask the person to propose an approach which you have some confidence (not certainty) will succeed with the resources agreed to, e.g., hours, budget, tools, deadline, etc.
  4. Don’t abdicate, delegate: follow-up frequently on progress and impediments to show that you still value the outcome, perhaps using something like my progress report format.

 

Which tasks should you delegate? See this post, 3 Ds of Delegation

 


 

A Simple Habit That Can Boost Productivity

NASA-DC-9-cockpit


Repeat Back
&
Report Back

Here is a simple habit that can boost productivity in your organization. One client credits this technique for an 18% increase in annual revenue with a reduced headcount. It takes practice but quickly becomes second nature.

I brought this method into the workplace from my flight training. Pilots and air traffic controllers (ATC) must communicate precisely and briefly while also executing specialized tasks. Misunderstandings in aircraft can have horrible consequences, so specific communication techniques are required. Many of the most serious accidents are caused by failure to follow these practices, including the 1977’s Tenerife Airport Disaster, commercial aviation’s deadliest incident.

Talk may be cheap but miscommunication is costly.

Have you ever listened to the (more…)

What Evil Lurks in the Design of Public Companies

CofC_milgram

 

Too many jobs are perfectly constructed to elicit inhumane behavior. Read my book to learn how it got this way.
 

The most fundamental lesson of our study:

 

Ordinary people, simply doing their jobs, and without any particular hostility on their part, can become agents in a terrible destructive process.

 

Even when asked to carry out actions incompatible with fundamental standards of morality, relatively few people have the resources needed to resist authority.

 

—Professor Stanley Milgram, PhD
Obedience to Authority: An Experimental View
Perennial Classics 2009 p. 6.

Professor Milgram was responsible for two psychological studies that became well-known by the general public while having almost no positive influence on government or corporate structures, the “administer a painful shock” compliance experiment and the “Small World” six degrees of separation demonstration.

 


 

Sample Chapter of Crimes of Cunning


Chapter One is below.
Read the Author’s Preface by clicking here.


 

Crimes of Cunning 3D on sale now

Book Sample

Chapter 1
Haunted Hallways

I reminded myself that we were in a well-lit office, not a dark alley. No need to get aggressive yet. I relaxed my jaw and tried to keep the fear out of my voice as I replied, “If you pull my people off your project, there’s no way you’ll meet the delivery date.”

My client looked at me blandly, as if he had delivered a weather forecast. In fact, he had devastated my sales forecast. Five fewer of my consultants billing their time to this client meant there was no way I would meet quota to earn my bonus. I needed him to engage with me. I forced a response with a direct question that was also a threat. “Did Juan approve this staffing cut?”

“Why would I check with Juan?” asked the Director of Information Systems Development (ISD) for Billing Systems. He ran his finger down a page of the MCI internal directory as he spoke, “Nobody (more…)

The Power of Progress Reports

 


 

TonyMayo.com-Progress-Report-image Of all the management tools I recommend, one of the most effective is both very simple and very unlikely to be consistently employed—if it is used at all: the written progress report, completed on a consistent schedule.

The power of progress reports to promote results and reduce anxiety is demonstrated daily, on matters titanic and trivial. The U. S. Constitution requires that the President “from time to time give to the Congress information of the State of the Union.” Public companies are required by law to present results to shareholders, at fixed intervals and in specific formats. Schools send regular reports to parents, our GPS tells where we are, and UPS sends a text when a package arrives.

Still, managers and employees resist implementing this simple process.

Why?

Who cares about why? Just grow up and start doing a progress report. Declare your goals. Confront your results. Adjust to living in reality. Enjoy the benefits of clarity while the less disciplined fail and fail in a fog of vague expectations and inchoate regrets.

Before I explain how to format and prepare a good progress report, let’s deal with some common excuses questions.

Q: I don’t have a boss.

A: If you have (more…)

Author’s Preface to Crimes of Cunning


Author’s Preface is below
Also free: Read Chapter One by clicking here.


 

Crimes of Cunning 3D on sale now

Book Sample

Author’s Preface

Mamas,
don’t let your babies
grow up to be corporate cowboys.
Or make ’em be
bankers and lawyers and such.

In the 1980s, I was a minor participant in major trends that would blow up the world economy in 2008, determine the dehumanizing workplace culture of today, and establish the Wall Street plutocracy that still guides governments and blames the poor for the plight of the middle class. Our descent began in the eighties, from endless e-mails to mind-numbing meetings, deregulated banks to defunded pensions, mortgage-backed securities to job insecurity, hedge fund royalty to vanishing loyalty, private equity to income inequality, even Starbucks ubiquity and business books’ vacuity.

I reluctantly admit that I eagerly supported every aspect of it. I ate the dog food and drank the Kool-Aid™. I believed in and tried to practice the free market economics and financial engineering I had been taught at the University of Chicago. I worked nights and weekends at an investment bank to help create a trading platform for one of the first derivatives. I willfully immersed myself in the toxic corporate culture of MCI. I was a true believer who gave thanks to capitalist economists Milton Friedman and Alan Greenspan, cowboy capitalists Bill McGowan and Michael Milken, and most of all to cowboy president Ronald Reagan for making the 1980s “Morning in America.”

I was wrong. Now, I am mourning for America. This novel, detailing a descent and incipient redemption similar to my own, is partial penance and restitution. I hope this story encourages my readers to make better choices and a better world than I did.

After experiencing MCI, I began my search for a way of working that encouraged people to produce results while feeling appreciated, connected, and healthy. That quest made me an executive coach and gave me a life dedicated to workplaces of humanity and prosperity.

Caveat Lector

Lurking amongst the thousands of words in this book are a few dozen that are considered profanity, including certain stalwart Anglo-Saxon four letter words beginning with f and s. Since a major goal of this story is to convey a sense of the time and environment in which events are set, I chose to use herein the exact, if impolite, language I heard and occasionally used. I regret any upset or disturbance this accuracy may cause the sensitive reader but expressing your objection is likely to incite the author to use these very same words in reference to the complainant.

  *  *  *

Get your copy today.

Click here to see it on Amazon.com

Or, here for Barnes & Noble

 


 

Pixar Fosters Creative Community

 


 

I believe that community matters. … Pixar is a community in the true sense of the word. We think that lasting relationships matter, and we share some basic beliefs:

  • Talent is rare.
  • Management’s job is not to prevent risk but to build the capability to recover when failures occur….we don’t second-guess or micromanage.
  • It must be safe to tell the truth. …get honest feedback from everyone.
  • We must constantly challenge all of our assumptions and search for the flaws that could destroy our culture. …Nobody pulls any punches to be polite.

Pixar’s Operating Principles

1. Everyone must have the freedom to communicate with anyone.

2. It must be safe for everyone to offer ideas.

3. We must stay close to innovations happening in the academic community.

if we aren’t always at least a little scared, we’re not doing our job.

 

 

–How Pixar Fosters Collective Creativity
by Ed Catmull, President
Harvard Business Review

 

 


 

Marriott: Happy Employees = Happy Customers

It’s always been the major belief of our company, take good care of your people, they’ll take good care of the customer and the customer will come back.

And we celebrate them. We train them. We teach them. We provide opportunity for them. You’ve got to make your employees happy.

If the employees are happy, they are going to make the customers happy.

–J. W. Marriott, Jr.
 speaking of his father,
the founder of Marriott Hotels

How Bill Marriott’s Putting Employees First Transformed A Family Root Beer Stand Into $14B Hotel Giant by Steve Forbes in Forbes Magazine January 8, 2014 

“Time may change me; But I can’t trace time …”

 


 

Some of the most concise and useful personal productivity advice I have seen comes not from David Bowie, but from Peter Drucker. I have often rejected time management with the observation that time seems immune to my attempts at controlling or directing it; time just goes. Personal management is work, but it works.

 

Effective executives, in my observation, do not start with their tasks. They start with their time. And they do not start out with planning. They start by finding out where their time actually goes. Then they attempt to manage their time and to cut back unproductive demands on their time. Finally they consolidate their “discretionary” time into the largest possible continuing units.

–Peter F. Drucker
From The Effective Executive

Reminds me of the “Handle the big rocks first” metaphor in Stephen Covey’s The 7 Habits of Highly Effective People.