I was angry. My business day had barely begun and I was livid. I had an important presentation and my whiteboard was not installed. The office manager had promised several times over the past month to get it done but there it sat, useless on the floor. I was calculating whether I had time to drive home to get my own tools when she walked in. Before I could vent my disappointment I noticed that she was carrying an electric screwdriver.
Together, we quickly hanged the board while she apologized. "I had to get up at 4:00 a.m. to drive my daughter to my mother's house because her father didn't come for her last night."
I was immediately relieved that I had not shown my anger. I--my meeting--was the reason she had gone to extraordinary lengths. And why a little girl had been taken from her bed and into a cold car during the night.
In the small world of my requirements and concerns the office manager was unreliable. In the fuller context of life she was determined and resourceful.
I try to remember ...
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