Here are my basic instructions for conducting a difficult, stressful, or frightening conversation in a way that will create new possibilities for relationship and action.
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- Get yourself centered.
- Help the other person feel safe. "We're friends and colleagues now and we'll still be friends and colleagues after this conversation." Easy on the relationship, rigorous on the topic.
- Get a firm agreement on facts before delving into opinions. Be conscientious about distinguishing facts from opinions. "The client reported several misspellings in the report," is a fact. "Your work is sloppy," is an opinion.
- Take responsibility for your own reactions.
It is not responsible to assert, "You are forcing me to double-check all of your reports." It is more useful to explain,...
If you have thought about getting a coach, I suggest you start by clicking here to watch my eight minute video. I cover the most common questions of potential clients.
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