039 What is Executive Coaching • PODCAST

039 What is Executive Coaching • PODCAST

Today’s podcast, “What is Executive Coaching?” includes the audio from a webinar presented by Tony Mayo, The Business Owner’s Executive Coach. Listen to this recording and then join us for Tuesdays with Tony at Twelve, a weekly, free webinar where you can explore powerful executive coaching tools and ask Tony about applying them in your life and career.

Today’s topics covered include:

  • What is Executive Coaching?
    • “My own best thinking”
    • “I now live in a different world, see different things, take different actions.”
  • Differences between coaching, consulting, mentoring, managing, therapy, training, and just plain friendship.
  • Basic logistics of what it costs, how much (more…)
036 Three Kinds of Entrepreneurs • PODCAST

036 Three Kinds of Entrepreneurs • PODCAST



Click here for Tony Mayo's podcastIs your company a job, a business, or a scalable, repeatable entrepreneurial process?

Just click here to listen now or subscribe on your device using Apple’s Tunes, Android, and other podcatchers to have this and all new episodes placed on your device as they become available.

Thanks to MusicOpen for providing public domain recordings of Beethoven.


University of Chicago Alumni Career Webinar

University of Chicago Alumni Career Webinar

Mind Your Career Webinar:
Would I Benefit from Coaching?

From the University of Chicago website:
Kick-start your New Year with executive coach and dual alumnus, Tony Mayo, AB’77 MBA’78.

  • Differences between coaching, consulting, mentoring, managing, therapy, training, and just plain friendship.
  • Basic logistics of what it costs, how much time it takes, how to know if it is working, and how long the results last.
  • Finding, selecting, and getting started with an executive coach.
  • What topics and concerns are best addressed with coaching.
  • Typical components of a coaching conversation.

Click here for links to the companion articles mentioned in the presentation.

Also available as an audio-only podcast.
Click here.



The following transcript is included mostly for the search engines. If you want to read along with the video, just turn on the YouTube subtitles.


018 A conversation with executive coaching client Ron Dimon. Part 9 • PODCAST



Click here for Tony Mayo's podcastThis latest podcast is part nine of a funny and useful conversation between top executive coach Tony Mayo and his longtime client Ron Dimon. Ron is an expert on the use of information by executives of large organizations. Listen as two experienced business people play with useful ideas in this episode including:

  • Group coaching for executives
  • Power of public promises
  • Hire nice people
  • Writing a good want ad
  • Working for a jerk
  • The power of “I don’t know”
  • Build charisma with genuine curiosity
  • Whose responsibility is it to cause significant genuine conversations
  • The boss’s job is to create an environment where people can be effective
  • The CEO Conversation
  • Unleash creativity by exchanging certainty for confidence

Just click here and either listen through your computer or subscribe through iTunes to have this and all new episodes placed on your device as they become available.

You may also set up an automatic “feed” to non-Apple devices by using this link: click here for other devices.


What kinds of people does Tony coach?

What kinds of people does Tony coach?  General managers with profit & loss responsibility plus hire & fire authority.  Owner-operators of mid-market businesses.  Executives who run their organizations with and through a team of managers. Tony’s...

A Sales Transformation from Loser to Leader



I am going to share with you a useful story about a huge breakthrough in sales effectiveness. My friend told me this story at a critical time in my career. First, some background on how I heard it and why its lessons are so powerful.

I returned to executive coaching full time in 1995 and put my coaching materials on the World Wide Web using CompuServe’s pioneering OurWorld service. My email newsletter was soon being read around the world. I soon received an email from an important coach in South Africa, Pat Grove, who became a valued friend and mentor.

Pat told me that he was in San Francisco in the early 1970s helping to invent coaching at the same time as Werner Erhard (EST), John Hanley (Lifespring), Fernando Flores (Action Technologies), and others. Pat developed and delivered his own training programs in South Africa and Israel for forty years, until his death in January of 2012. I never participated in his group training but I did get tremendous value from our emails and Skype conversations. I am sad that he is gone.

Pat mentioned once that being an effective coach is only possible if one is effective in sales. Simply put, if no one accepts your coaching you are not a coach. Pat, like me, was not a “natural salesman.” We also began our careers with traditional business training. He started as a bank accountant and my first paying job was with a “Big 8” accounting firm. Frustrated and bored, we each decided to try sales and we each failed. The story of my first breakthrough in sales effectiveness is told elsewhere on this blog. Here is Pat’s story, that he shared with me by email in 1996. Pat wrote quickly and informally so I present an edited version here. [My comments are in square brackets.]



No Big Deal

by Pat Grove

I gave up wanting to prove anything and just got the job done.

I chose to be a service agent…

The most important thing I learned was not to sell benefits but to enroll people into taking action on their dreams.

Selling Encyclopedias was at first for me a way to prove to myself, and others, that I was OK. Firstly, my background and experiences and lying about myself to others and to myself was catching up with me. [Pat used the word “lying” in a particular way here. He refers to the pretensions so common in our culture of pretending to “have it all together,” hoping people will think we are more competent and comfortable than we truly feel. This is all an “act” to prevent people from seeing us as we see ourselves.]  So I found a system that had the potential to make a lot of money compared to (more…)

Executive Coach Provides Insight and Clarity



 Tony and I have known each other 30 years. Over this time, he has repeatedly been a source of insight, clarity and heart. As a venture capitalist, I hired him to run a portfolio company; as an individual and business person, I continue to benefit from his counsel. It is difficult for me to imagine an individual better equipped with which to explore business problems of any ilk or complexity

Robert Millstein
Investment Manager
Millstein Advisors, LLC



Google Data Show ‘Behavioral Interviewing’ Works



[Our data on hiring at Google show that] what works well are structured behavioral interviews, where you have a consistent rubric for how you assess people, rather than having each interviewer just make stuff up.

Behavioral interviewing  — where you’re not giving someone a hypothetical, but you’re starting with a question like, “Give me an example of a time when you solved an analytically difficult problem.” The interesting thing about the behavioral interview is that when you ask somebody to speak to their own experience, and you drill into that, you get two kinds of information. One is you get to see how they actually interacted in a real-world situation, and the valuable “meta” information you get about the candidate is a sense of what they consider to be difficult.

— Laszlo Bock, Senior Vice President
of People Operations at Google
in Head-Hunting, Big Data May Not Be Such a Big Deal
via The New York Times.com



See also, on this blog,
How to Write an Ad to Hire Employees.



Can your business profit and be generous to employees?



The Motley FoolAs you well know, Costco has taken some heat on Wall Street for being overly generous to its employees. According to a recent New York Times story, Costco store workers earn an average of around $17 an hour, which is 42% more than employees at Sam’s Club, which is owned by Wal-Mart. You have said Costco’s pay structure makes for good business. Explain.

Costco co-founder & CEO Jim Sinegal: Well, first of all, we have a very low turnover in our company. Our turnover is something in the 20% range, and that is including a lot of seasonal hires that we have both in the summer and at Christmas. After employees have been with us for more than a year, that turnover rate goes below 6%, so we take great pride in the fact that people join us and they stay with us. Our attitude has always been that if you hire good people and provide good wages and good jobs and more than that — if you provide careers — that good things will happen to your company. I think we can say that that has been proved by the quality of people that we have and how they have built our organization.


Costco vs. Wal-Mart
Comparing some workplace statistics,
as reported by the companies.

  • Employees covered by company health insurance
    • Costco 82%
    • Wal-Mart 48%
  • Insurance-enrollment waiting periods (for part-time workers)
    • Costco 6 months
    • Wal-Mart 2 years
  • Portion of health-care premium paid by company
    • Costco 92%
    • Wal-Mart 66%
  • Annual worker turnover rate
    • Costco 24%
    • Wal-Mart 50%