If you are an actor in your own private movie, so is everyone you encounter. You may be the star of your movie but just an extra in theirs.
Try to appreciate some of their drama before you act out yours.
–Tony Mayo
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Outstanding! Your insight applies so keenly to customer service. Do you want to be the hero of the flick or the villain? This video offers tips for making sure your “extra role” really shines in customers’ eyes: http://www.upyourservice.com/video-theater/how-do-you-build-and-sustain-a-superior-service-culture