Too many jobs are perfectly constructed to elicit inhumane behavior. Read my book to learn how it got this way.
The most fundamental lesson of our study:
Ordinary people, simply doing their jobs, and without any particular hostility on their part, can become agents in a terrible destructive process.
Even when asked to carry out actions incompatible with fundamental standards of morality, relatively few people have the resources needed to resist authority.
—Professor Stanley Milgram, PhD
Obedience to Authority: An Experimental View
Perennial Classics 2009 p. 6.
Professor Milgram was responsible for two psychological studies that became well-known by the general public while having almost no positive influence on government or corporate structures, the “administer a painful shock” compliance experiment and the “Small World” six degrees of separation demonstration.
Chapter One is below.
Read the Author’s Preface by clicking here.
I reminded myself that we were in a well-lit office, not a dark alley. No need to get aggressive yet. I relaxed my jaw and tried to keep the fear out of my voice as I replied, “If you pull my people off your project, there’s no way you’ll meet the delivery date.”
My client looked at me blandly, as if he had delivered a weather forecast. In fact, he had devastated my sales forecast. Five fewer of my consultants billing their time to this client meant there was no way I would meet quota to earn my bonus. I needed him to engage with me. I forced a response with a direct question that was also a threat. “Did Juan approve this staffing cut?”
“Why would I check with Juan?” asked the Director of Information Systems Development (ISD) for Billing Systems. He ran his finger down a page of the MCI internal directory as he spoke, “Nobody (more…)
Of all the management tools I recommend, one of the most effective is both very simple and very unlikely to be consistently employed—if it is used at all: the written progress report, completed on a consistent schedule.
The power of progress reports to promote results and reduce anxiety is demonstrated daily, on matters titanic and trivial. The U. S. Constitution requires that the President “from time to time give to the Congress information of the State of the Union.” Public companies are required by law to present results to shareholders, at fixed intervals and in specific formats. Schools send regular reports to parents, our GPS tells where we are, and UPS sends a text when a package arrives.
Still, managers and employees resist implementing this simple process.
Who cares about why? Just grow up and start doing a progress report. Declare your goals. Confront your results. Adjust to living in reality. Enjoy the benefits of clarity while the less disciplined fail and fail in a fog of vague expectations and inchoate regrets.
Before I explain how to format and prepare a good progress report, let’s deal with some common excuses questions.
Q: I don’t have a boss.
A: If you have (more…)
On Sale Now!
Crimes of Cunning
A comedy of personal and political transformation in the deteriorating American workplace.
Click here to see it on Amazon.com
Or, here for Barnes & Noble
Fast-paced, funny, and smart. This novel puts you into the world of a young MBA striving to succeed at a famous high-tech company. Brash and confident yet comically inept, Tony clashes with colleagues, clients, and even his biggest supporters.
He fires his most loyal employee, derails the career of his only friend, and nearly destroys his young marriage before transforming from chilly corporate collaborator to empathetic executive coach. Laugh and learn as his clients turn criminal, corporations collapse, and compassion triumphs.
It should be as much the aim of those who seek for social-betterment to rid the business world of crimes of cunning as to rid the entire body politic of crimes of violence.
–Theodore Roosevelt, 1901
A veteran executive coach draws on his years inside Arthur Andersen, Wall Street, and MCI to share a moving story that explains why your 401k shrank, your house is underwater, and your job stinks. The comedy and conflict illustrate management methods and personal practices that can improve your career and deepen your personal relationships.
Click here to read a free sample.
Click here to learn the source and meaning of the book’s title.
I believe that community matters. … Pixar is a community in the true sense of the word. We think that lasting relationships matter, and we share some basic beliefs:
- Talent is rare.
- Management’s job is not to prevent risk but to build the capability to recover when failures occur….we don’t second-guess or micromanage.
- It must be safe to tell the truth. …get honest feedback from everyone.
- We must constantly challenge all of our assumptions and search for the flaws that could destroy our culture. …Nobody pulls any punches to be polite.
Pixar’s Operating Principles
1. Everyone must have the freedom to communicate with anyone.
2. It must be safe for everyone to offer ideas.
3. We must stay close to innovations happening in the academic community.
… if we aren’t always at least a little scared, we’re not doing our job.
–How Pixar Fosters Collective Creativity
by Ed Catmull, President
Harvard Business Review
The business ability of the man at the head of any business concern, big or little, is usually the factor which fixes the gulf between striking success and hopeless failure.
Annual Message to Congress
December 31, 1901
Tips for CFOs to survive the transition to value
- Give up clinging to the illusion of certainty, said executive coach Tony Mayo. Accounting is a black and white world and as such attracts people who like certainty. However, once you move from being a bookkeeper to being a CFO, you are dealing with the future rather than keeping track of the past. “We think we can control the outcomes, but we can’t, so trade certainty for confidence,” Mayo said. “Confidence that you can handle what is coming next. Rather than trying to control and constrain, let’s learn how to respond and create.”
- Understand your purpose. “If you identify yourself with a particular number occurring on a particular day, you can’t win,” said Mayo, so get clear about your purpose as a human, as an executive and as an organization.
—Letting go of the balance sheet
Healthcare Finance News
Everyone’s favorite radio station is WII-FM
Broadcast on their frequency and they’ll tune in.
I have just read this and I want to share it with all of you as it describes the promise of who we are as human beings trying to discover identities for ourselves.
A few years ago in the Seattle Special Olympics nine people assembled at the start line for the 100m dash. This was an unusual bunch as they were all suffering from mental or physical handicaps. At the sound of the starters gun they all surged forward except one boy who fell on the asphalt, rolled over a few times and started crying.
The other eight up ahead heard the crying and all looked back to see what is happening. Everyone of them turned and ran back to the young boy. A girl with Downs Syndrome bent down and (more…)