As a coach and advisor to business owners, I find that the resolutions for many of our most complex, challenging management situations become simple and obvious when we use precise language to accurately describe exactly what has happened and what we want to help happen. Getting work done is faster and easier, for example, for entrepreneurs who understand the five aspects of trust, the operative features of a powerful request, and the distinct types of group agreement.
Leadership success requires accurate evaluations of colleagues and keen cognizance of how others are evaluating us as leaders. Managers can improve these judgements by understanding the difference between four common words that are too often used interchangeably.
One action or omission may breach all four though not in every case.
Integrity comes from engineering. A machine or system with all of its parts and components working together as intended and expected has integrity. Integrity for the human machine is consistency of behaviors, often summarized as, “Do what you said you would do.”
Integrity isn’t right or wrong, good or bad. It just works.
Morality is that aspect of a culture which delineates “good behavior.” Morality is how we “ought” to do things around here, the requirements for being respectable. Morality emerges from some combination of intuition and mysticism, from the nature of being human, not by vote, volition, or convention.
Ethics is a set of rules specifically defining the behaviors required
for membership in a group and enjoyment of the privileges membership confers. A
defining characteristic of modern professions, e.g., accountants, lawyers,
physicians, is a Code of Ethics. Ethics are manmade and can be changed
Law defines behaviors that can be punished by government. A unique characteristic of government is a monopoly on the initiation of force. Laws may be arbitrary or democratic, stable or capricious, and applied with equality or discrimination.
These last three are about right and wrong. Integrity is in that
field Rumi wrote a poem about. 😉
Out beyond ideas of wrongdoing and rightdoing there is a field.
I’ll meet you there.
A Great Wagon by Rumi
Those three also require imposed punishment:
Violate the law and risk violence.
Breach ethics and risk dismemberment (exclusion from membership).
Fail to act morally and be shamed, excluded from society.
Integrity does not require enforcement or punishment. Lack of integrity carries its own intrinsic punishments. Behaving with integrity just works better.
Video Transcript by Machine for the sake of the search engines:
hello today is my birthday and of course that’s not unexpected it’s done scheduled it’s known it’s been coming for quite a while and last few weeks I’ve certainly thought about it more than once the implications of reaching this advanced age and I’ll admit my attitude toward it was pretty well reflected by the change in the seasons as the day is that shorter darker damper the leaves turned and fell from the trees I was thinking about maybe I should move into sort of an elder role back off from some goals not expect quite so much out of life and just turn into an old man but I happened to hear an interview with the actor Michael Caine and he mentioned that at his 62nd birthday which is the age on that right now he’s seriously considered giving up his acting career because he wasn’t getting the roles as the romantic lead anymore they wanted him to be the secondary character actor and he didn’t want to do that but his good friend Jack Nicholson talked him into taking one of those roles and now that he’s 85 years old he has continued to make a movie or three every year including what Michael Caine considers some of his best work more important closer to home my good friend Ralph Lee Smith who was a great musician and the world’s foremost expert on dulcimers he was in Greenwich Village you know with the Beat Generation and got to know Bob Dylan and Joan Baez he had his 92nd birthday this week 92 he’s 30 years older than I am 30 years that’s a lot of life in the past 30 years I I met married and raised three fine adults with my beloved wife Christine it may be just as many more adventures successes disappointments ideas I mean who knows what’s gonna happen in the next 30 years maybe I’ll get those and you know maybe I won’t maybe I’ve just got today like everyone we’ve only got today a long string of “nows” now to appreciate where we are what we’ve got and what might be next to anticipate contemplate and that’s what happens on my birthday when I get a greeting from a good friend like you who reminds me that I matter to other people and that those other people matter so much to me so your birthday greeting makes a big difference to me thanks for reaching out and reminding me that what really matters is our impact on other people and the impact of other people on us I appreciate you and thanks for reminding me of how much you appreciate me happy birthday to us all so long
If you took a business or economics course in the past quarter-century, you were probably taught that the sole purpose of a corporation is to return cash to its shareholders. This widely accepted and seldom challenged idea is a dangerous innovation from the 1960s that radically departs from the centuries-long social contract under which corporations were invented, created, and proliferated. This relatively recent change is responsible for many harmful corporate decisions and disastrous government policies. It is well past time voters and shareholders got our corporations back on their more beneficial and benevolent track.
I could lay out all the historical details and legal arguments here, but I’ve already made the case in a much more accessible and entertaining form. Chapter eight of my first novel, Crimes of Cunning, covers it thoroughly. To help inform the public, I am making that chapter available for free, right here.
Tony is a straight-forward professional. His feedback is direct, respectful and practical. His coaching style is goal-oriented. Time spent with Tony is useful and energetic. He has his own style of humor which makes it pleasurable to deal with topics which might otherwise be less fun. A true professional with vision and passion!
I’ve been following Tony’s work for about a decade and I’ve had the pleasure of seeing him keynote a few events. As a speaker, Tony comes prepared as THE subject matter expert. He engages his audiences with a nice balance of wisdom and humor. He makes you think and — more importantly — he makes you want to take action in your life and business. Tony does not disappoint!
Tony Mayo provides insightful, no-nonsense, practical approaches to handling that dreaded s-word: sales. He is generous in his teachings, giving you the common sense language to use so you don’t feel icky selling your services, and then backs it up with free pdfs to serve as reminders when you’re out there on your own about to pick up the phone. He is the master of teaching how to use curiosity and clarity to qualify clients, set fees, and get the sale. If you’re looking for practical sales tips, hire Tony to speak or consult or both. It’s an investment in you and your company that keeps on paying you back.
Tony is an exceptional speaker and an insightful business coach.
As as speaker he brings his unique brand of energy and humor to connect each audience member and lead them to their own “ah-HA” moment. He breaks down concepts into actionable steps that you can remember, implement and repeat. When Tony is speaking time seems to fly. He leaves audiences with practical motivation and wanting more. If you want a speaker to help your audience reach new heights, then you need to ‘add Mayo’.
Tony earned the right to coach by actually doing what he teaches – for a long time. He draws on a lifetime of experience in sales and business growth to help CEOs reach their full leadership potential. He has a knack for helping you see the truth about your business (even if it is uncomfortable) and then asking just the right questions at just the right time to lead you where you need to go as a leader. And then he provides the tools and structure to make the vision a reality. If you want real advice from someone who has been there, and done that, then you need to talk with Tony.
Today’s podcast, “Powerful Requests” is the audio from a webinar presented by Tony Mayo, The Business Owner’s Executive Coach. Listen to this recording and then join us for Tuesdays with Tony at Twelve, a weekly, free webinar where you can explore powerful executive coaching tools and ask Tony about applying them in your life and career.
Tony presents his model for, perhaps, the most important type of business conversation, the request. Much of what you accomplish, much of what people reward you for, much of the structure of our days can be understood as a complex network of requests and promises.
By thoroughly understanding and applying the three components of a Powerful Request, you can get more done while burnishing your reputation as a reliable colleague, supplier, or employee.
Tony Mayo has that special way of observing, reflecting and then give you feed-back in a way that makes you see the world, your speech and your concept, in a different way. With a keen eye and discerning sense of deep listening he gets to the core and helps you unfold and unpack what you are hoping to convey. When developing a new speech and working on your performance, you want Tony on your team, to help you be the best you can be.
He is also both funny and kind in that dry, sincere way that only a person of deep compassion can bring to a coaching session. I can highly recommend that you work with Tony Mayo.
Today’s podcast, “Say Anything to Anyone in a Way that Works for Everyone” is the audio from a webinar presented by Tony Mayo, The Business Owner’s Executive Coach. Listen to this recording and then join us for Tuesdays with Tony at Twelve, a weekly, free webinar where you can explore powerful executive coaching tools and ask Tony about applying them in your life and career.
Tony shares two tools to help with your most difficult and confronting conversations.
12 Steps for Difficult Conversations
The Conversation Contract
Video, handouts, and other resources from this and other webinars are available for free at:
I had the pleasure of meeting Tony in the Heroic Public Speaking community. In his senior role as a Teaching Fellow, I experienced the incredible depth of his skill as a speaker, mentor, and coach.
Since then I’ve had the chance to learn more about his work. His skills as an executive coach to business owners are beyond compare. Tony has the ability to quickly make a point, shift someone’s thinking, or compel them to action. Add to this his sales expertise, and you have someone who’s potent ally. You’d be remiss if you fail to hire him!
Today’s podcast, “Breakdown vs. Problem” is the audio from a webinar presented by Tony Mayo, The Business Owner’s Executive Coach. Listen to this recording and then join us for Tuesdays with Tony at Twelve, a weekly, free webinar where you can explore powerful executive coaching tools and ask Tony about applying them in your life and career.
Tony continues last week’s discussion by reviewing the meaning of breakthrough, the environments that foster breakthroughs, and the foundational importance of our interpretation of events.
We focus on a powerful tool for managing our responses to unwelcome or unexpected events. Declaring a “breakdown” instead of calling it a “problem,” opens powerful possibilities for insight and action.
Today’s distinctions include:
• Conversation vs. complaining
• Victim or Agent
• Blame or Learn
• Resistance vs. Acceptance