Please enjoy this recording and other supplemental materials from Tony’s free weekly webinar.
Here’s a brilliant follow-up email from an Amazon vendor. It demonstrates how you can increase the number of positive reviews for your business–and handle complaints privately. Take a look…
The core idea is (more…)
I love this interview with professional athlete and philosophy professor Nick Riggle.
The high five is actually a recognition of the achievement of mutual appreciation. It’s a symbol of, “Hey, I recognize you as an individual, and you recognize me.”
Awesomeness is about creating communities of mutually appreciative individuals … It’s not a community where we all have to share the same values, or we all have to be Christian, or we all have to support a certain political candidate. It’s a more forgiving and appreciative community…. [it] allows us to stand out but stand together.
The badass just owns shit, right? What they choose to do with their life, they do it with expertise and confidence. … tackling what you set out to do with your life, and doing it with confidence and a kind of presentational verve.
The other category [of non-starter] is the fake-ass person. They’re someone who seems to take up the social opening, seems to be presenting their individuality… But in fact, they’re faking it. They’re not actually presenting who they are. This relation of mutual appreciation, what I call co-personhood, can’t be formed, because they’re presenting a fake persona.
–Prof. Nick Riggle, USD
On Being Awesome: A Unified Theory of How Not to Suck
Learn the most effective way to respond to late deliveries and work products.
Chapter One is below.
Read the Author’s Preface by clicking here.
I reminded myself that we were in a well-lit office, not a dark alley. No need to get aggressive yet. I relaxed my jaw and tried to keep the fear out of my voice as I replied, “If you pull my people off your project, there’s no way you’ll meet the delivery date.”
My client looked at me blandly, as if he had delivered a weather forecast. In fact, he had devastated my sales forecast. Five fewer of my consultants billing their time to this client meant there was no way I would meet quota to earn my bonus. I needed him to engage with me. I forced a response with a direct question that was also a threat. “Did Juan approve this staffing cut?”
“Why would I check with Juan?” asked the Director of Information Systems Development (ISD) for Billing Systems. He ran his finger down a page of the MCI internal directory as he spoke, “Nobody (more…)