A fantastic book on negotiation

by | Communication, Conversation, & Confrontation, For Business Owners, For Salespeople, Recommended Books, Sales Techniques

 

 

Getting Past No: Negotiating Your Way from Confrontation to Cooperation by William L. Ury

A practical guidebook to “Win-Win” negotiation.William L. Ury

William Ury is not only an experienced high-level negotiator but an acute student of his art who can distill his wisdom into concise, memorable lessons. This book is indispensable for anyone who wants to do well in negotiations, formal or informal, without humiliating or destroying the other side. For Ury and his disciples, Win-Win is not a feel-good aspiration but a profitable practice. As a negotiation style that builds relationships while getting things done, Win-Win is a cornerstone of the “Sustainable Workstyles” we teach at MayoGenuine.

A key insight of his method is the possibility of being “soft on the people, hard on the problem.” Negotiation is so often associated with macho words like “bruising,” “hard-nosed,” and “marathon” that it is easy to forget negotiation is not war pursued by other means. We negotiate as an alternative to battle, not as another version of it. Everyone wants (more…)

How addicted are you to the illusion of control?

by | For Business Owners

 

 

Ken Wilber

While coaching top executives, I often paraphrase contemporary philosopher Ken Wilber to the effect: I have found that most of my trouble comes from trying to control things that, if left alone, would take care of themselves.

We have all heard the advice to empower self-directed teams, push responsibility down close to the action, give authority over service decisions to the person in contact with the customer. Implicit in all these dicta, however, is the assumption that it is properly the executive who has the power, responsibility, and authority being meted out. What is it about showing up for work that strips people of agency? Maybe management should stop ignoring the fact that people are doing a fairly good job of managing their lives and consider that these skills can be used at work?

Before you agree or (more…)

Tony Mayo
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