Tony shares practical tips to help business owners to run a larger, more lucrative business with less stress & overwhelm.
Establish the habit of slowing down your responses to questions, to save time and trouble. A simple and effective way to do this is by training yourself to respond to every question with a clarifying question. This gives the questioner a chance to explain why they asked and what they are trying to accomplish. You’ll be surprised how often the quick answer you might have given would not have helped them –or you– at all.
Suppose, for example, you shipped that big report yesterday, just as you had promised. Today the client telephones and asks, “Have you (more…)