This is a wonderful short article by a friend of mine, published in The Washington Post.
I turned to look and saw three store employees around a sobbing middle-aged woman. I returned to the checkout.
I thought to myself, we lose something by being afraid of each other.
–Read the story here:
Answering a Cry for Help With a Touch of Humanity
By Margaret Cary, MD
What an excellent example of how reaching out can make all the difference in one person’s day. When employees put customer service first and everyone sees the importance of “we” society benefits. In the workplace, the “we” lesson just can’t be stressed enough. Your post reminded me of an article I read not too long ago that stresses this point (http://www.upyourservice.com/learning-library/customer-service-mindset/make-the-shift-from-me-to-we)