All the best companies have bottom-up management. That means those staff who actually meet customers, or run operations, tell the boss what works, rather than vice versa. It means delegating responsibility in order to empower staff. Imperious, dictatorial leaders who are out of touch with the shop floor do not achieve sustained success.

–Luke Johnson
Chairman of Channel 4 and Risk Capital Partners
in The Financial Times



See also, The Illusion of Control



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