Lessons for managers from how the Army re-made itself between Vietnam and Desert Storm.
I was moderating a conference of business owners in the late 1990s as they lamented the poor work habits and other failings of “Gen-Xers.” Finally, I’d had enough so I said, “Say what you will about body piercing and Starbucks, I don’t think that’s the key issue. It looks to me that our generation’s contributions were the drug culture and Vietnam while the present generation has given us the Internet and Desert Storm.” The question becomes, how did this happen? Into the Storm provides part of the answer.
I am a baby-boomer who came of age in the Vietnam era, so my interest in things military was slight and my general opinion of military organization, I’m ashamed to say, came more from Catch-22 and MASH than reality. Yet, the U.S. Army has done some huge and useful things, so I was willing to take a fresh look with this book.
In the aftermath of Vietnam, “the Army began a revolution in (more…)
I keep a graphic representation of my calendar on the World Wide Web so clients can choose the best times to request appointments with me. It is just an image of my availability; I do not reveal with whom I am meeting. Clients still need to contact my office to set the actual appointment.
Clients and other coaches often ask how I do this. I created a simple (more…)
Integrity is usually a major conversation when I coach groups of executives. It almost always comes up in the context of arriving to the meeting on time or returning promptly from breaks.1 This leads to a discussion of consequences, by which people mean punishments for not being on time: fines, humiliation, etc. This opens a powerful examination of monitoring, enforcement, and integrity throughout the organization.
Consequences come in two flavors. Imposed consequences are punishments contrived by an authority exerting its power to compel behavior. Natural consequences are what reality delivers in response to actions. If I (more…)
Only the modern age’s conviction that man can know only what he makes, that his allegedly higher capacities depend upon making and that he therefore is primarily homo faber and not an animal rationale, brought forth the much older implications of violence inherent in all interpretations of the realm of human affairs as a sphere of making. [p. 228]
We are perhaps the first generation which has become fully aware of the murderous consequences inherent in (more…)
The renowned author of The Tao of Physics weaves a yet broader tapestry of reality in The Web of Life. Capra’s readable survey goes beyond quantum physics and eastern mystics to encompass biology, consciousness, and the ecology of the entire earth. From chaos and complexity science, through Heidegger and the Systems Thinkers, right up to the Gaia Theory, Capra explains in fascinating detail the key ideas of twentieth-century philosophers and scientists whose insights may be propelling all of us into the post-modern era.
Selected excerpts from the book. [My comments in brackets.]
p. 6 A social paradigm, which I define as “a constellation of concepts, values, perceptions, and practices shared by a community, which forms a particular vision of reality that is the basis of the way the community organizes itself.”
Happiness is like a butterfly which, when pursued, is always beyond our grasp, but, if you will sit down quietly, may alight upon you.
widely attributed to Nathaniel Hawthorne
Don’t aim at success–the more you aim at it and make it a target, the more you are going to miss it. For success, like happiness, cannot be pursued; it must ensue, and it only does so as the unintended side-effect of one’s personal dedication to a cause greater than oneself or as the by-product of one’s surrender to a person other than oneself. Happiness must happen, and the same holds for success: you have to let it happen by not caring about it. I want you to listen to what your conscience commands you to do and go on to carry it out to the best of your knowledge. Then you will live to see that in the long run–in the long run, I say–success will follow you precisely because you had forgotten to think of it.
The New York Times has an interesting article about psychiatrists who treat the very wealthy. While coaching is distinct from therapy, there is wisdom that applies equally to both. From the article [My comments in brackets]:
More than a dozen therapists who are respected by their peers in the counseling of extremely wealthy patients said in interviews that… (more…)
Tracy Goss has long been closely associated with Werner Erhard, the originator of EST and Landmark Education Corporation’s Forum. I expect happy graduates of those programs to be very happy with this book (I am and I am). The book presents the central concepts of those programs very clearly and in a format designed to help business people put the “distinctions” to work immediately. I doubt, however, that a person not trained in ontological coaching could get much sense from these pages. It can seem to be merely jargon and wild promises unless you have actually put the techniques to work for yourself with the assistance of a coach (as I have and I do).
For people experienced with the methods, this book is an effective refresher and spur to action. A friend and I (more…)
I frequently coach individuals and groups on long-term goal setting. I have found a subtle trap that you can easily avoid if you take a moment to notice that not everything progresses at the same rate.
A great benefit of specific plans is the opportunity to track progress. After my clients set a ten year goal, I invite them to imagine themselves in the future, ten years hence, with the goal achieved. I then ask, “Look back five years. Tell me how much progress you had made at the halfway point.”
This where most people make a crucial error. Luckily, it is easy to avoid.
People think in stories. No, that’s not the important thing. People feel in stories. Feelings (emotions) help people decide, buy, stay loyal, and refer new customers.
“One of the things Whole Foods taught us is the need to tell stories” about our products, Mr. Heinen said. In fact, Heinen’s has 50 stories that it trains employees to tell customers about its meat, produce, baked goods and other items.
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Happiness is like a butterfly which, when pursued, is always beyond our grasp, but, if you will sit down quietly, may alight upon you.
Capsule Review
“One of the things Whole Foods taught us is the need to tell stories” about our products, Mr. Heinen said. In fact, Heinen’s has 50 stories that it trains employees to tell customers about its meat, produce, baked goods and other items.
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