I heard one CEO executive coaching client summarize the tremendous value of his coach’s listening and probing by saying, “This is where I come to get my answers questioned.” Top executives, especially those operating in a strong corporate culture, can find themselves in an echo chamber where everyone seems to be saying the same thing, thereby confusing their mutual agreement with reality. It is the most “obvious” assumptions that most severely constrict our thinking.

Alfred P. Sloan

Gentlemen, I take it we are all in complete agreement on the decision here,” he started, and everyone nodded their heads in agreement. “Then,” he went on, “I propose we postpone further discussion of this matter until the next meeting to give ourselves time to develop disagreement, and perhaps gain some understanding of what the decision is all about.”

–Alfred Sloan
GM 1923-1956




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