Guidelines for Communication that Supports “Team”

  • Speak for yourself about yourself. Starting sentences with “I” is a powerful shortcut to this skill. You can state facts, opinions, emotions, concerns, requests, suggestions—whatever—if and only if you take ownership of them.
    It is okay to carry a message or speak for someone else; just be clear about what you are doing. Label it.
  • Communicate to cause a result.
    Stay in every conversation—whether in person, by email, telephone, whatever—long enough to learn how your communication lands with the other person and be responsible for their response. How they feel or act is your business and you should be ready to respond.
  • Include the whole team in team conversations. Avoid having conversations about any person not participating in that conversation. This guideline also includes those conversations you have inside your head.