There’s this tendency to say to people: “I want you to get good results. But I also want to review you along the way, I want you to tell me how you’re getting those results and I want you to review all these processes and everything else.”
And what that does is, it turns experts into novices. The reason is that most expert knowledge is tacit knowledge. In order for me to permit you to use that passive knowledge, I can’t force you to make extremely explicit exactly what you’re doing.
So I need to be clear about what we’re trying to achieve and I need to share that with you; and then I need to let you go do it, and not impose all this monitoring on you along the way.
Strategy & Business 3Q1998