It’s always been the major belief of our company, take good care of your people, they’ll take good care of the customer and the customer will come back.
And we celebrate them. We train them. We teach them. We provide opportunity for them. You’ve got to make your employees happy.
If the employees are happy, they are going to make the customers happy.
–J. W. Marriott, Jr.
speaking of his father,
the founder of Marriott Hotels
How Bill Marriott’s Putting Employees First Transformed A Family Root Beer Stand Into $14B Hotel Giant by Steve Forbes in Forbes Magazine January 8, 2014