by Tony Mayo | Client Comments
I would recommend Tony Mayo to anyone interested in being more effective professionally. What Tony does seems simple. It’s not.
He is adroit and efficient at understanding the dynamics of how we interact with one another and what does and doesn’t work. He asks great questions and helps you formulate goals and plans that have impact.
He really is genuine and that makes him very effective.
—Tim O’Rourke
CRO at Healogix
by Tony Mayo | For Business Owners, How to Set Goals, Quotes and Aphorisms
… but when I said that nothing had been done I erred in one important matter. We had definitely committed ourselves and were halfway out of our ruts. We had put down our passage money— booked a sailing to Bombay. This may sound too simple, but is great in consequence.
Until one is committed, there is hesitancy, the chance to draw back, always ineffectiveness. Concerning all acts of initiative (and creation), there is one elementary truth the ignorance of which kills countless ideas and splendid plans: that the moment one definitely commits oneself, then providence moves, too. A whole stream of events issues from (more…)
by Tony Mayo | For Business Owners, Team Manager Skills
My CEO executive coaching clients frequently wonder how best to motivate and retain key employees. The question often takes the form of, “Should I give her an unscheduled bonus or a raise?” The business owner often tends toward a raise because it defers the cash outlay. My study of psychology recommends the bonus.
I have written about Professor Christopher Hsee of the Booth School of Business before. Recently he spoke explicitly about the bonus vs. raise question. “If you ask a typical employee, he or she will tell you they want the salary. But that’s because they don’t understand psychology,” Hsee said. “You should give them the bonus instead. Salary is stable and people adapt to the new salary level quickly. Bonuses are not as easy to adapt to.”
Hsee also supports my advice about giving a gift, particularly something the employee wants but might not indulge in. “Give somebody something they like but won’t (more…)
by Tony Mayo | For Business Owners, How to Set Goals, Technology Tips

I frequently encourage my CEO executive coaching clients to set specific measurable goals and to chart their progress visually. For example, my free trailing twelve month Excel template is very popular. Download it by clicking here.
Here is an even simpler and more visually striking graphic you can use. Enter your own title, goal amount and current status and get a one page, printable thermometer to display your progress for yourself or the entire team.
Click here to download your free copy now. No registration required.
Feel free to share this with your friends and colleagues. Please do not remove my name or web address from the Excel spreadsheet.
You may also download an improved version with schedule information, too, e.g., for a monthly goal the thermometer displays how much of the month has passed. Get it for free by clicking here.
See also Tony’s complete goal setting kit, with audio and workbook,
free on this blog.
by Tony Mayo | For Business Owners, Quotes and Aphorisms

What we should do is not future ourselves so much. We should now ourselves more.
Now thyself is more important than Know thyself.
Reason is what tells us to ignore the present and live in the future. So all we do is make plans. We think that somewhere there are going to be greener pastures. It’s crazy. Heaven is nothing but a grand, monumental instance of the future. Listen, now is good. Now is wonderful.
—Mel Brooks
Most men pursue pleasure with such breathless haste that they hurry past it.
— Søren Kierkegaard
See free, easy Meditation Instructions on this blog.

by Tony Mayo | For Business Owners, How to Set Goals, Technology Tips

My
executive coaching clients and readers of this blog have found my quick and easy Trailing Twelve Month tool very useful. You can download the Excel spreadsheet for free here.
I also encourage my CEO clients to keep a close eye on margins. I have modified the Trailing Twelve Month tool to show monthly results and long-term trends for your business’s margin. The key difference is that since margin is a percentage it makes no sense to look at the sum of twelve months of margins. This new spreadsheet instead shows the twelve-month moving average of your gross margin. Download it by clicking here.
See also Tony’s complete goal setting kit, with audio and workbook,
free on this blog.
by Tony Mayo | Communication, Conversation, & Confrontation, For Business Owners, Team Manager Skills
This cutting edge technology from MIT reminds me of something I learned in business school more than thirty years ago.
Professor Ashenhurst told us the story of how an “efficiency expert” had reduced productivity. The expert did a classic time and motion study of some programmers. He noticed that the programmers not only spent a significant amount of time walking to and from the punchcard reader to submit their programs but that they “wasted” large amounts of time talking to each other along the way and around the card reader.
The efficiency expert calculated that eliminating this lost time would more than pay for purchasing a teletype for each programmer, so they could enter their code from their desks instead of wandering to the punchcard reader. The new equipment was ordered and installed.
Productivity plummeted. A brief investigation uncovered the problem. You probably have already guessed what went wrong. The engineers around the punchcard reader had not been engaged in idle banter. They were exchanging tips and techniques to get better at their jobs. The conversations, it turns out, were not a problem. What looked like mere socializing was actually problem solving.
The famous MIT Media Lab has developed a (more…)
by Tony Mayo | For Business Owners, For Salespeople, Sales Techniques
Much too often, business owners and salespeople eagerly run off to complete assignments given to us by employees, prospects, or clients. We are asked for something, we feel like we should know how to provide it, and we eagerly set to work trying to produce something that might please them.
My experience is that it pays big dividends to slow things down by asking many clarifying questions. Exactly what information will satisfy a prospect who is looking for a reference? Or comparable experience? Or assurance of financial stability? How much ownership or participation in an eventual sale will satisfy a key employee? What commission, recognition, or work/life adjustment will motivate our best salesperson?
My CEO executive coaching group members have learned that (more…)
by Tony Mayo | For Business Owners, Leadership Development
I noticed something interesting about executive effectiveness while reading an article in The Atlantic Monthly titled, What Makes a Great Teacher? The researchers identified specific traits of the most effective teachers, traits that I immediately recognized as characteristic of exceptional business leaders. Try reading the following excerpt from the article while substituting “manager” for “teacher” and “employees” for “students.”
First, great teachers tended to set big goals for their students. They were also perpetually looking for ways to improve their effectiveness. For example, when Farr called up teachers who were making remarkable gains and asked to visit their classrooms, he noticed he’d get a similar response from all of them: “They’d say, ‘You’re welcome to come, but I have to warn you—I am in the middle of just blowing up my classroom structure and changing my reading workshop because I think it’s not working as well as it could.’ When you hear that over and over, and you don’t hear that from other teachers, you start to form a hypothesis.” Great teachers, he concluded, constantly (more…)
by Tony Mayo | For Business Owners, How to Set Goals
The research suggests that the brain has more control over its own perception of passing time than people may know. For example, many people have the defeated sense that it was just yesterday that they made last year’s resolutions; the year snapped shut, and they didn’t start writing that novel or attend even one Pilates class. But it is precisely because they didn’t act on their plan that the time seemed to have flown away.
By contrast, the new research suggests, focusing instead on goals or challenges that were in fact engaged during the year — whether or not they were labeled as “resolutions” — gives the brain the opportunity to fill out the past year with memories, and perceived time.
Finally, the mind is perfectly capable of interpreting a fast-forward year, or decade, as something other than a frittering away of opportunities for self-improvement. In another series of experiments published in Psychological Science, psychologists found that when people were tricked into believing that more time had passed than was really the case, they assumed they must have been having more fun. The perception heightened their enjoyment of music and eased their annoyance at doing menial tasks.
The mind is a wonderful sense-making device: it takes ambiguous or confusing information and simplifies it according to rules of thumb.
–Aaron M. Sackett
Psychologist
University of St. Thomas
How the Brain Perceives Time
New York Times
Learn how to set goals: click here.
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