How to Apologize. And, Why.



A measure of a child’s maturity is progress from selfish self-justification toward compassionate empathy; from “I didn’t do it,” through “It’s not my fault!” and the teenager’s favorite, “I’m sorry you think it is my fault,” up to “I’m sorry you are hurt. What can I do to help?” Even experienced business people often revert to the most childish responses when stressed, threatened, or distracted (meaning, much of the time!). Each rung up this ladder makes our relationships stronger and our results better. Let’s explore each step and learn some even higher ones.

First, consider for a moment the results you want most. Review the outcomes you dearly wish to create, the aspects of life that deeply matter to you. Whether it is wealth, health, love, respect, ease, impact, or whatever else you yearn for, whichever measures of success you prefer, chances are that most if not all of your heart’s desires require the actions of other people.


You cannot achieve your most important results by yourself.



The quality of your interactions largely determines the quality of your life. This is particularly true in business, a game of producing specific, measurable results with and through the actions of other people.

The good news is, although our goals require help from others, most of us also try to contribute to the success of other people. We want to matter, to mentor, to nurture, to contribute, to belong, to be safe and appreciated. Much of human energy and attention is directed toward helping and getting help. To cooperate is human. It may be fundamental to all life on earth; it certainly is for mammals.

The bad news is, the more (more…)

Radio interview on The Courage to Be in Community


Eric Tonningsen interviewed Tony for his radio program, Awakening to Awareness: Realigning with What Really Matters.

Eric wrote:

Tony’s recently published book, The Courage to Be in Community served as the underlying focus for our conversation. He shared his distinctions between courage and bravery, and authenticity versus genuineness.

We talked about the significance in communities of five Cs:

  • Courage,
  • Connection,
  • Choice,
  • Compassion and
  • Conversation.

We also explored relationship, acting from the heart, mothering touch, vulnerability and costumes, again in the context of community.

Click here and listen to Tony Mayo talk with Eric about The Courage to Be in Community.

You may also enjoy this interview of Tony by client Chris Haddon.


FREE: Courageous, Genuine Relationships


Sorry, this limited time offer has ended. All material is included in the new, expanded edition available in paperback, hardcover, Kindle, and audio versions. Click here for more details on this blog.

I am happy to make available at no charge and for a limited time the bonus chapter to my Amazon #1 best-selling book, The Courage to be in Community. The free bonus chapter is a simple, practical guide to building better relationships at work and at home. The focus of the book was the importance of compassion and authenticity, while this new section is all about implementation, with specific advice on how to be compassionate and authentic in your day-to-day life.

This free download also includes links to recommended books and articles for further study and practice.

TCTC Bonus Chapter



How to Increase Employee Cooperation and Collaboration



Would you like to more than triple the chances that your employees will volunteer to help a colleague or a customer? In just two months. For free.

Easy. Encourage your staff  to meditate for 20 minutes per day. That is the conclusion from a recent study.

The results were striking. Although only 16 percent of the nonmeditators gave up their seats — an admittedly disheartening fact — the proportion rose to 50 percent among those who had meditated. This increase is impressive not solely because it occurred after only eight weeks of meditation, but also because it did so within the context of a situation known to inhibit considerate behavior: witnessing others ignoring a person in distress — what psychologists call the bystander effect — reduces the odds that any single individual will help.

From Grey Matter: The Morality of Meditation
by David DeSteno, Ph. D. in The New York Times
describing research
by Paul Condon, Ph. D., Northeastern University
published in Psychological Science



See free, easy Meditation Instructions on this blog.


Meditation for Managers video


Ellen Foster by Kaye Gibbons



Kaye Gibbons

My mother, my wife, my sister, and Oprah recommended Ellen Foster to me. Ellen Foster is a very young, very mistreated Southern girl who tells her story in simple, compelling language. She takes us energetically into her world and lets us see adult behavior through her worldly but never cynical eyes. Her saga is funny, clever, and heart-rending. But most of all, it is a true human experience.

I read Ellen Foster in between reading (more…)

Be Kind



Woody Allen by colin swan

80% of success is showing up.

–Woody Allen

I was angry. My business day had barely begun and I was livid. I had an important presentation and my whiteboard was not installed. The office manager had promised several times over the past month to get it done but there it sat, useless on the floor. I was calculating whether I had time to drive home to get my own tools when she (more…)