employees who know how their work has a meaningful, positive impact on others are not just happier than those who don’t; they are vastly more productive, too. … “Even minimal, brief contact with beneficiaries can enable employees to maintain their motivation,” the researchers write in their paper, titled Impact and the Art of Motivation Maintenance: The Effects of Contact with Beneficiaries on Persistence Behavior, published in the journal Organizational Behavior and Human Decision Processes.
the one-two punch of knowing the beneficiary’s needs and meeting him in person generated the largest impact on motivation.
—The Art of Motivating Employees
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