Today’s podcast, “Tough Talk: Conversations That Make A Difference” is the audio from a webinar presented by Tony Mayo, The Business Owner’s Executive Coach. Listen to this recording and then join us for Tuesdays with Tony at Twelve, a weekly, free webinar where you can explore powerful executive coaching tools and ask Tony about applying them in your life and career.
This program teaches Tony’s 12 Step program for engaging with people on difficult topics, simple tools for resolving contentious issues, and a powerful approach to work and personal conversations that will bring you better results and stronger relationships.
Video, handouts, and other resources from this and other webinars are available for free at: https://TonyMayo.com/Tuesdays/
The focus of the book was the importance of compassion and authenticity, while this new chapter is all about implementation, with specific advice on how to be compassionate and authentic in your day-to-day life. The twenty-minute podcast is a simple, practical guide to building better relationships at work and at home, with answers to these reader questions:
What can I do to deepen relationships?
How can I feel comfortable with people of different backgrounds, tastes, and values?
How do I help others feel safe to share their lives with me?
What habits might I establish to reduce loneliness and build community?
Tony recommends these resources for further study and practice.
Today’s podcast, “Tough Talk: Conversations That Make A Difference” is the audio from a webinar presented by Tony Mayo, The Business Owner’s Executive Coach. Listen to this recording and then join us for Tuesdays with Tony at Twelve, a weekly, free webinar where you can explore powerful executive coaching tools and ask Tony about applying them in your life and career.
This program teaches Tony’s 12 Step program for engaging with people on difficult topics, simple tools for resolving contentious issues, and a powerful approach to work and personal conversations that will bring you better results and stronger relationships.
Video, handouts, and other resources from this and other webinars are available for free at: https://TonyMayo.com/Tuesdays/
The focus of the book was the importance of compassion and authenticity, while this new chapter is all about implementation, with specific advice on how to be compassionate and authentic in your day-to-day life. The twenty-minute podcast is a simple, practical guide to building better relationships at work and at home, with answers to these reader questions:
What can I do to deepen relationships?
How can I feel comfortable with people of different backgrounds, tastes, and values?
How do I help others feel safe to share their lives with me?
What habits might I establish to reduce loneliness and build community?
Tony recommends these resources for further study and practice.
Topics Covered by Tony Mayo’s Speeches & Executive Coaching Accountability Alignment Aphorisms Books, Tony’s & Recommended Business Development CEO Authority Character Coaching Collaboration Communication & Conversation Compassion Concentration...
Tony Mayo Executive Coach for Business Owners and Their Teams What clients say. achieving things I never thought possible investment in Tony will bring you great returns excellent facilitator… consensus on common goal outstanding at probing to find the heart of an...
While coaching many top executives I have noticed that managers seeking “advice” are often just avoiding a confronting conversation. I remind them of some wisdom embedded in the development of our language.
Con is Latin for “with.” Con-front is to face something together, to move forward in unison. Doesn’t that make confrontation more appealing? Appealing or not, it is a big part of every manager’s job.
Versare meant to turn or change, especially to open or close a door. In early English a con-versation meant talking with a person to make a change, to open some doors and close others. This also is a big part of managing.
Still, not everyone knows or remembers how to have these confronting conversations. Here is my step-by-step guide, for free: tiny.cc/toughtalk
See also, on this blog, step-by-step conversation instructions with video here: The Conversation Contract.
Disputes are inevitable any time you are working with people to produce significant results. What is not inevitable is dreading or delaying the confrontation required to resolve the conflict. Here’s how to get it over within one conversation.
My 3 Rs of dispute resolution are:
Relationship,
Responsibility, and
Request
RELATIONSHIP: Early in the conversation, state plainly the quality of the relationship you want to have with the person. Invite the other person to declare their intentions, too. A client once said to me, “I hope when we’re through negotiating this and we (more…)
I read this book and I review it here not because of any particular interest in sanctioned killing, rather because of my interest in institutional means of getting people to do difficult yet important tasks. I train salespeople and other business leaders.
I first heard the author, Dave Grossman, on a radio interview promoting this book. I heard him say that that in the history of combat from Alexander the Great through World War II only about 15% of soldiers in battle were trying to kill the enemy. He’s not talking about the long administrative and logistical tail of the army. Only 15-20% of the people with guns or swords in their hands, who were facing a threatening enemy, were willing to kill that enemy. I know this is hard to believe. I first heard this statistic from a pacifist and I called him a liar. Then I heard it from this author, a former US Army Colonel and military historian, who references the research of the US Army’s official W.W.II historian as well as many other scholars.
Here is a complete toolkit for implementing one of my most powerful and versatile techniques, The Conversation Contract™. Leading psychologist Thomas Harris, author of the bestselling I’m OK–You’re OK, developed the basic process to help people conduct the most important and stressful conversations in their lives. I have refined it over the past fifteen years in my work with salespeople, managers, government officials, and CEOs to its present form. You can use it for better meetings, telephone calls, and family interactions.
Start with this video and reinforce your skills with the printouts linked below. You may also want to use my 12 Step Program for productive confrontation by clicking here, Conversations that Make a Difference.
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Disputes are inevitable any time you are working with people to produce significant results. What is not inevitable is dreading or delaying the confrontation required to resolve the conflict. Here’s how to get it over within one conversation.
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