Bring Your Love to Work
The coach whose philosophy I admired most was Amos Alonzo Stagg and he once made the statement he never had a player he didn’t love. He had many he didn’t like and he didn’t respect, but he loved them just the same.
Workplace Passion
Passion is not something you follow. It’s something that will follow you as you put in the hard work to become valuable to the world.
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The traits that lead people to love their work are general and have little to do with a job’s specifics. These traits include a sense of autonomy and the feeling that you’re good at what you do and are having an impact on the world. Decades of research on workplace motivation back this up. (Daniel Pink’s book Drive offers a nice summary of this literature.)These traits can be found in many jobs, but they have to be earned. Building valuable skills is hard and takes time. For someone in a new position, the right question is not, “What is this job offering me?” but, instead, “What am I offering this job?”
–Cal Newport, Ph.D.
New York Times
September 30, 2012
Google Research Confirms Basics of Management
The New York Times recently ran a nice article about how Google–in its usual highly-analytic, data-driven way–measured the results of different management behaviors amongst its own workforce. The recommendations that emerged from this research will be familiar to readers of this blog.
I wish these were practiced as often as I preach them!
Google’s Project Oxygen
Eight Good Behaviors
Be a good coach
Provide specific, constructive feedback, balancing the negative and the positive.
Have regular (more…)
Guidelines for Communication that Supports “Team”
Guidelines for Communication that Supports “Team”
- Speak for yourself about yourself. Starting sentences with “I” is a powerful shortcut to this skill. You can state facts, opinions, emotions, concerns, requests, suggestions—whatever—if and only if you take ownership of them.
It is okay to carry a message or speak for someone else; just be clear about what you are doing. Label it. - Communicate to cause a result.
Stay in every conversation—whether in person, by email, telephone, whatever—long enough to learn how your communication lands with the other person and be responsible for their response. How they feel or act is your business and you should be ready to respond. - Include the whole team in team conversations. Avoid having conversations about any person not participating in that conversation. This guideline also includes those conversations you have inside your head.
Best Leaders Cause Fun Workplaces
I believe that leaders have three main roles.
- They are responsible for interpreting the organization’s shared values and principles.
- They are senior advisers to everyone in the organization. And,
- They are the collective conscience, pushing the organization to reach its goals and live up to its ideals.
The idea that top executives or financial experts should make key decisions is so ingrained in our corporate cultures that it is nearly impossible for leaders to delegate important roles and decisions. Leaders who want to increase joy and success in the workplace must learn to take most of their personal satisfaction from the achievements of the people they lead, not from the power they exercise.
–Dennis Bakke
Joy at Work:
A Revolutionary Approach to
Fun on the Job
Fast Company
Bonus Better Than Raise
My CEO executive coaching clients frequently wonder how best to motivate and retain key employees. The question often takes the form of, “Should I give her an unscheduled bonus or a raise?” The business owner often tends toward a raise because it defers the cash outlay. My study of psychology recommends the bonus.
I have written about Professor Christopher Hsee of the Booth School of Business before. Recently he spoke explicitly about the bonus vs. raise question. “If you ask a typical employee, he or she will tell you they want the salary. But that’s because they don’t understand psychology,” Hsee said. “You should give them the bonus instead. Salary is stable and people adapt to the new salary level quickly. Bonuses are not as easy to adapt to.”
Hsee also supports my advice about giving a gift, particularly something the employee wants but might not indulge in. “Give somebody something they like but won’t (more…)
Unleashing Employees
I advocate leadership that allows employees to contribute, create, and grow. I have several articles on this blog detailing the costs of micro-management and the benefits of treating employees as adults (click here to read them). I am thrilled to see the results achieved by the $2.6 billion dollar HTC under the leadership of a CEO who clearly walks this talk, Vineet Nayar. He is interviewed in the excellent–and free!–Booz & Co. periodical strategy + business.
For example, detailed financial performance data broken out by business unit is delivered regularly to employees’ desktops. This has stimulated employees to ask more questions, volunteer more ideas, and challenge their managers more often. In turn, everyone is making better decisions — the kind of decisions that directly affect the customer’s experience.
Similarly, in a bold twist on the 360-degree employee appraisal tool, all appraisals are posted on the company’s intranet, and anyone at any level can give feedback on anybody else, including the CEO. As Nayar says, “Good or bad, we all learn from the results.”
—The Thought Leader Interview:
Vineet Nayar
strategy + business
Here is my favorite quote, one that mirrors a key insight I learned the hard way some years ago: “The lesson for me was to never make assumptions about what somebody else wants or thinks. It is very important to ask people what they are thinking.”
There is more in his book, Employees First, Customers Second.
Encourage Employees to Talk More
This cutting edge technology from MIT reminds me of something I learned in business school more than thirty years ago.
Professor Ashenhurst told us the story of how an “efficiency expert” had reduced productivity. The expert did a classic time and motion study of some programmers. He noticed that the programmers not only spent a significant amount of time walking to and from the punchcard reader to submit their programs but that they “wasted” large amounts of time talking to each other along the way and around the card reader.
The efficiency expert calculated that eliminating this lost time would more than pay for purchasing a teletype for each programmer, so they could enter their code from their desks instead of wandering to the punchcard reader. The new equipment was ordered and installed.
Productivity plummeted. A brief investigation uncovered the problem. You probably have already guessed what went wrong. The engineers around the punchcard reader had not been engaged in idle banter. They were exchanging tips and techniques to get better at their jobs. The conversations, it turns out, were not a problem. What looked like mere socializing was actually problem solving.
The famous MIT Media Lab has developed a (more…)
Relationship: Two is the magic number
Pair interaction, for example, conversation, is not a sequence of stimulus and response but a simultaneous co-creation, “both parties are processing an ongoing stream of stimuli and responding while the stimulation is still occurring.”
–Psychologist Susan Vaughan
in Two is the magic number:
a new science of creativity.
Joshua Wolf Shenk
Slate Magazine.
What Trust Is
Trust is increasingly recognized as an essential element of successful personal relationships, effective teamwork, and large-scale commercial relationships. The amount citizens of one country trust the residents of another has even been shown to correlate with the amount of trade between the countries.
Evaluating the level of trust in a relationship is an often evaded and sometimes sensitive task. My work coaching top executives and facilitating work groups has taught me that the “trust topic” is much easier to discuss once we realize that trust has at least five constitutive components. Examining each aspect of trust, one by one, leads us to better judgments and more fruitful conversations.
- Sincerity
- Capacity
- Competence
- Consistency
- Care
When we say that we trust or mistrust a person it means that we have evaluated their:
1. Sincerity — Does what the person says match their internal conversation? Are they telling us what they honestly believe and truly intend? Once a person establishes a reputation for (more…)
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