Tony Mayo’s Blog: Tools, Techniques, & Thoughts

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I use this blog to collect and make available some of my articles, insights, and guidance for the business owners, salespeople, and top executives I coach. My clients can easily find my best guidance on goal setting, running meetings, stress reduction, and other topics important to anyone running a business. You can even learn how–and why–to meditate. I have videos, instructions, posters, and research results on this blog and a podcast on iTunes.

You are welcome to use all this in your work and to pass any of my posts along to your colleagues. I only ask that you preserve the attribution to me and not alter the content.

To contact me by telephone or email, click here for the “About Tony Mayo” page.

A video that answers the most common questions asked by prospective clients is also available here..

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013 Integrity: Executive Coaching Teleseminar • PODCAST [Refresh]

 


 

Click here for Tony Mayo's podcast

 

Integrity: The Most Overlooked Business Advantage

 

Podcast #13: Teleseminar on the power and practicality of integrity: doing what you said you would do, by when you promised, and the it was expected to be done or, as soon as you know you will not, communicating and taking responsibility for the breach.

Just click here and either listen through your computer or subscribe through iTunes to have this and all new episodes placed on your device as they become available. You may also set up an automatic “feed” to non-Apple devices by using this link: click here for other devices.

For other posts on integrity see:

 


 

013 Integrity: Executive Coaching Teleseminar • PODCAST

 


 

Click here for Tony Mayo's podcast

 

Integrity: The Most Overlooked Business Advantage

 

Podcast #13: Teleseminar on the power and practicality of integrity: doing what you said you would do, by when you promised, and the it was expected to be done or, as soon as you know you will not, communicating and taking responsibility for the breach.

Just click here and either listen through your computer or subscribe through iTunes to have this and all new episodes placed on your device as they become available. You may also set up an automatic “feed” to non-Apple devices by using this link: click here for other devices.

For other posts on integrity see:

 


 

Integrity Ebbs by Inches

 


 

Cynthia Cooper MCI Worldcom

I was very pleased to be invited to a meeting with former MCI Worldcom internal auditor, Cynthia Cooper, sponsored by Accelerent. She is the employee who discovered and “blew the whistle” on the $11 billion financial fraud that, along with Enron, changed corporate governance in America. Unfortunately, similar frauds continue to be perpetrated. Her story, also told in Extraordinary Circumstances, illustrates an important principle of business integrity.

Business crimes are seldom committed by evil people searching for opportunities to lie, cheat, or steal. Most misdeeds, from pilfering pens and misusing the copier to billion-dollar stock frauds, are carried out by regular people who have rationalized small steps over the line. At MCI Worldcom, accountants reclassified some reserves into revenue because the CFO said (more…)

Integrity-based, relationship-building selling system

 


 

Selling SystemYou Can’t Teach a Kid to Ride a Bike at a Seminar:

The Sandlr Sales Institute’s 7-Step System for Successful Selling
by David H. Sandlr, John Hayes

 

I put off reading this book for months. Reading another how-to, self-help autobiography was like a trip to the gym: I knew I should, but it could always wait. Most sales trainers left me with a simple pair of thoughts: that stuff would really work–if I could force myself to do it! The Sandlr System leaves me with: this stuff works–and it feels natural!

The book is very professionally written: not literature just clear, concise and readable. A lively mix of (more…)

030 What Happened vs What’s Next: Late Work Product • PODCAST [Refresh]

030 What Happened vs What’s Next: Late Work Product • PODCAST [Refresh]

 


 

Click here for Tony Mayo's podcastLearn the most effective response to late deliveries and overdue work products in just 5 minutes with Tony Mayo, the Business Owner’s Executive Coach.

Just click here to listen now or subscribe on your device using Apple’s Tunes, Android, and other podcatchers to have this and all new episodes placed on your device as they become available.

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Thanks to MusicOpen for providing public domain recordings of Beethoven.


 

TRANSCRIPT: (more…)

027 Curing Overwhelm • PODCAST [Refresh]

027 Curing Overwhelm • PODCAST [Refresh]

 


 

Click here for Tony Mayo's podcastLearn the one common mistake to avoid if you are tired of feeling overwhelmed by listening to this quick audio message from Tony Mayo, The Business Owner’s Executive Coach.

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Thanks to MusicOpen for providing public domain recordings of Beethoven.

Just click here to listen now or subscribe on your device using Apple’s Tunes, Android, and other podcatchers to have this and all new episodes placed on your device as they become available.

 


 

TRANSCRIPT:
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017 A conversation with executive coaching client Ron Dimon. Part 8 • PODCAST [Refresh]

 


 

Click here for Tony Mayo's podcastThis latest podcast is part eight of a funny and useful conversation between top executive coach Tony Mayo and his longtime client Ron Dimon. Ron is an expert on the use of information by executives of large organizations. Listen as two experienced business people play with useful ideas in this episode including:

  • Management and sales rely upon the same essential skill
  • Why salesperson with the most technical knowledge of the product is almost never the most top producer
  • The Sandler Sales System
  • Giving back the check
  • The awesome power of the skeptical salesperson
  • Why coaches avoid giving advice, opinions and tips
  • VSOP group coaching for executives
  • Problem vs breakdown
  • Internal vs. external conversations
  • Probing the past vs. future focus
  • Effective conversation with an employee or vendor who is late with a deliverable or deadline

Just click here and either listen through your computer or subscribe through iTunes to have this and all new episodes placed on your device as they become available.

You may also set up an automatic “feed” to non-Apple devices by using this link: click here for other devices.

 


012 A conversation with executive coaching client Ron Dimon. Part 7 • PODCAST [Refresh]

 


 

Click here for Tony Mayo's podcastThis latest podcast is part seven of a funny and useful conversation between top executive coach Tony Mayo and his longtime client Ron Dimon. Ron is an expert on the use of information by executives of large organizations. Listen as two experienced business people play with useful ideas in this episode including:

  • Put something “at stake”
    • Power of a public promise
  • Integrity under uncertainty
  • Stop grasping, start gaining
    • The power of “giving up”
  • “Hero Managers” attract unreliable employees
  • Don’t be sorry, be successful
    • Recovering from failure
  • Choose your thoughts

Just click here to listen now or subscribe on your device using Apple’s Tunes, Android, and other podcatchers to have this and all new episodes placed on your device as they become available.

 


 

008 Truth or Consequences? Teleseminar Discussion • PODCAST [Refresh]

 


 

Truth or Consequences Screen Beans Art © A Bit Better Corporation

Integrity is usually a major conversation when I coach groups of executives. It almost always comes up in the context of arriving at the meeting on time or returning promptly from breaks.1 This leads to a discussion of consequences, by which people mean punishments for not being on time: fines, humiliation, etc. This opens a powerful examination of monitoring, enforcement, and integrity throughout the organization.

 


 

This podcast is a teleseminar discussion of one of my favorite blog posts, Truth or Consequences: Beyond the punishment model. Managing your employees with straight talk and accountability vs. punishment.

Apple Podcast logoThis episode is available for free. Click here to listen or download to your iPod, iPad, or iPhone. If you use an Android or other non-Apple device for podcasts click this link

 


 

1 For a good article on methods top executives use to be on time see this blog post from Levenger.

 


 

Rules? Which rules when?


As a coach and advisor to business owners, I find that the resolutions for many of our most complex, challenging management situations become simple and obvious when we use precise language to accurately describe exactly what has happened and what we want to help happen. Getting work done is faster and easier, for example, for entrepreneurs who understand the five aspects of trust, the operative features of a powerful request, and the distinct types of group agreement.

Leadership success requires accurate evaluations of colleagues and keen cognizance of how others are evaluating us as leaders. Managers can improve these judgements by understanding the difference between four common words that are too often used interchangeably.

  • Integrity
  • Morality
  • Ethics
  • Legality

One action or omission may breach all four though not in every case.

Integrity comes from engineering. A machine or system with all of its parts and components working together as intended and expected has integrity. Integrity for the human machine is consistency of behaviors, often summarized as, “Do what you said you would do.”

Integrity isn’t right or wrong, good or bad. It just works.

Morality is that aspect of a culture which delineates “good behavior.” Morality is how we “ought” to do things around here, the requirements for being respectable. Morality emerges from some combination of intuition and mysticism, from the nature of being human, not by vote, volition, or convention.

Ethics is a set of rules specifically defining the behaviors required for membership in a group and enjoyment of the privileges membership confers. A defining characteristic of modern professions, e.g., accountants, lawyers, physicians, is a Code of Ethics. Ethics are manmade and can be changed by agreement.

Law defines behaviors that can be punished by government. A unique characteristic of government is a monopoly on the initiation of force. Laws may be arbitrary or democratic, stable or capricious, and applied with equality or discrimination.

These last three are about right and wrong. Integrity is in that field Rumi wrote a poem about. 😉


Out beyond ideas of wrongdoing
and rightdoing there is a field.


I’ll meet you there.


A Great Wagon by Rumi

Those three also require imposed punishment:

  • Violate the law and risk violence.
  • Breach ethics and risk dismemberment (exclusion from membership).
  • Fail to act morally and be shamed, excluded from society.

Integrity does not require enforcement or punishment. Lack of integrity carries its own intrinsic punishments. Behaving with integrity just works better.

For the key to these distinctions, many thanks to, Integrity: A Positive Model That Incorporates The Normative Phenomena Of Morality, Ethics, And Legality by Erhard, Jensen, & Zaffron


Kindly Plan Your Funeral Now

I have never heard in a funeral that this person made a lot of money or is politically very strong. They never discuss that. In a funeral, people discuss how this person was kind or gracious or had character and integrity. … I learned from the funerals that we must plan our funerals when we are young. Plan your funeral, start early, by being kind.

I desire to leave this world as I entered it — barefoot and broke. To many, that may seem like an odd, unrealistic, even foolish thing. Not to me. Too many wealthy people hoard their riches, believing that dying with a large bank account is a virtue. I read about one woman who died and left her dog $10 million. What’s a dog going to do with that kind of money? Help other dogs? I see it another way: If I die with nothing because I have given it away, humanity is the beneficiary.

Jon M. Huntsman
Huntsman Corporation

 


 

030 What Happened vs What’s Next: Late Work Product • PODCAST [Refresh]

030 What Happened vs What’s Next: Late Work Product • PODCAST

 


 

Click here for Tony Mayo's podcastLearn the most effective way to respond to late deliveries and work products. Just five minutes with Tony Mayo, the Business Owner’s Executive Coach.

Just click here to listen now or subscribe on your device using Apple’s Tunes, Android, and other podcatchers to have this and all new episodes placed on your device as they become available.

———————————————-
Thanks to MusicOpen for providing public domain recordings of Beethoven.


 

TRANSCRIPT: (more…)

027 Curing Overwhelm • PODCAST [Refresh]

027 Curing Overwhelm • PODCAST

 


 

Click here for Tony Mayo's podcastLearn the one common mistake to avoid if you are tired of feeling overwhelmed by listening to this quick audio message from Tony Mayo, The Business Owner’s Executive Coach.

———————————————-
Thanks to MusicOpen for providing public domain recordings of Beethoven.

Just click here to listen now or subscribe on your device using Apple’s Tunes, Android, and other podcatchers to have this and all new episodes placed on your device as they become available.

 


 

TRANSCRIPT:
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