VIDEO: Owning Anger
A quick message from an executive coach on how to use your anger productively.
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021 Growing Beyond Control into Confidence • DeskVideo • PODCAST
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This short podcast describes an important step in the growth of business owners and other leaders, moving beyond the urge to control and micro-manage every action toward acting with confidence in your team and your own ability to respond to every eventuality.
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VIDEO: How to Work with Facts —and, Opinions
Facts are useful. Opinions help, too. Knowing one from the other will help you get more work done with more people. Here’s why.
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VIDEO: Ike’s Leadership Lesson
A quick message from an executive coach on how to get people to follow you and take appropriate actions.
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University of Chicago Alumni Career Webinar
Mind Your Career Webinar:
Would I Benefit from Coaching?
From the University of Chicago website:
Kick-start your New Year with executive coach and dual alumnus, Tony Mayo, AB’77 MBA’78.
- Differences between coaching, consulting, mentoring, managing, therapy, training, and just plain friendship.
- Basic logistics of what it costs, how much time it takes, how to know if it is working, and how long the results last.
- Finding, selecting, and getting started with an executive coach.
- What topics and concerns are best addressed with coaching.
- Typical components of a coaching conversation.
Click here for links to the companion articles mentioned in the presentation.
Also available as an audio-only podcast.
Click here.
The following transcript is included mostly for the search engines. If you want to read along with the video, just turn on the YouTube subtitles.
Preview two of Tony’s books right here
Tony’s Book “Exposes Big Company Cultures”
Crimes of Cunning exposes the roots of the worst practices common in today’s big company cultures. Enjoy the ride as his characters cope, complain, and —ultimately— grow.
– Robbe Richman
Co-founder of Zappos Insights
& author of Culture Blueprint
Improving Delegation
Delegation: Let’s keep it simple.
- Find someone who will accept responsibility for the desired outcome.
- Explain that you do not have the time and/or expertise to design the solution.
- Ask the person to propose an approach which you have some confidence (not certainty) will succeed with the resources agreed to, e.g., hours, budget, tools, deadline, etc.
- Don’t abdicate, delegate: follow-up frequently on progress and impediments to show that you still value the outcome, perhaps using something like my progress report format.
“Give as few orders as possible,” his father Duke Leto had told him… once… long ago. “Once you’ve given orders on a subject, you must always give orders on that subject.”
—Dune by Frank Herbert
p. 628 Penguin Publishing Group
Which tasks should you delegate? See this post, 3 Ds of Delegation
A Simple Habit That Can Boost Productivity
Read Back
&
Report Back
Here is a simple habit that can boost productivity in your organization. One client credits this technique for an 18% increase in annual revenue with a reduced headcount. It takes practice but quickly becomes second nature.
I brought this method into the workplace from my flight training. Pilots and air traffic controllers (ATC) must communicate precisely and briefly while also executing specialized tasks. Misunderstandings in aircraft can have horrible consequences, so specific communication techniques are required. Many of the most serious accidents are caused by failure to follow these practices, including the 1977’s Tenerife Airport Disaster, commercial aviation’s deadliest incident.
Talk may be cheap but miscommunication is costly.
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What Evil Lurks in the Design of Public Companies
Too many jobs are perfectly constructed to elicit inhumane behavior. Read my book to learn how it got this way.
The most fundamental lesson of our study:
Ordinary people, simply doing their jobs, and without any particular hostility on their part, can become agents in a terrible destructive process.
Even when asked to carry out actions incompatible with fundamental standards of morality, relatively few people have the resources needed to resist authority.
—Professor Stanley Milgram, PhD
Obedience to Authority: An Experimental View
Perennial Classics 2009 p. 6.
Professor Milgram was responsible for two psychological studies that became well-known by the general public while having almost no positive influence on government or corporate structures, the “administer a painful shock” compliance experiment and the “Small World” six degrees of separation demonstration.
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