Of all the management tools I recommend, one of the most effective is both very simple and very unlikely to be consistently employed—if it is used at all: the written progress report, completed on a consistent schedule.
The power of progress reports to promote results and reduce anxiety is demonstrated daily, on matters titanic and trivial. The U. S. Constitution requires that the President “from time to time give to the Congress information of the State of the Union.” Public companies are required by law to present results to shareholders, at fixed intervals and in specific formats. Schools send regular reports to parents, our GPS tells where we are, and UPS sends a text when a package arrives.
Still, managers and employees resist implementing this simple process.
Why?
Who cares about why? Just grow up and start doing a progress report. Declare your goals. Confront your results. Adjust to living in reality. Enjoy the benefits of clarity while the less disciplined fail and fail in a fog of vague expectations and inchoate regrets.
Before I explain how to format and prepare a good progress report, let’s deal with some common excuses questions.
Mamas, don’t let your babies grow up to be corporate cowboys. Or make ’em be bankers and lawyers and such.
In the 1980s, I was a minor participant in major trends that would blow up the world economy in 2008, determine the dehumanizing workplace culture of today, and establish the Wall Street plutocracy that still guides governments and blames the poor for the plight of the middle class. Our descent began in the eighties, from endless e-mails to mind-numbing meetings, deregulated banks to defunded pensions, mortgage-backed securities to job insecurity, hedge fund royalty to vanishing loyalty, private equity to income inequality, even Starbucks ubiquity and business books’ vacuity.
I reluctantly admit that I eagerly supported every aspect of it. I ate the dog food and drank the Kool-Aid™. I believed in and tried to practice the free market economics and financial engineering I had been taught at the University of Chicago. I worked nights and weekends at an investment bank to help create a trading platform for one of the first derivatives. I willfully immersed myself in the toxic corporate culture of MCI. I was a true believer who gave thanks to capitalist economists Milton Friedman and Alan Greenspan, cowboy capitalists Bill McGowan and Michael Milken, and most of all to cowboy president Ronald Reagan for making the 1980s “Morning in America.”
I was wrong. Now, I am mourning for America. This novel, detailing a descent and incipient redemption similar to my own, is partial penance and restitution. I hope this story encourages my readers to make better choices and a better world than I did.
After experiencing MCI, I began my search for a way of working that encouraged people to produce results while feeling appreciated, connected, and healthy. That quest made me an executive coach and gave me a life dedicated to workplaces of humanity and prosperity.
Caveat Lector
Lurking amongst the thousands of words in this book are a few dozen that are considered profanity, including certain stalwart Anglo-Saxon four letter words beginning with f and s. Since a major goal of this story is to convey a sense of the time and environment in which events are set, I chose to use herein the exact, if impolite, language I heard and occasionally used. I regret any upset or disturbance this accuracy may cause the sensitive reader but expressing your objection is likely to incite the author to use these very same words in reference to the complainant.
Fast-paced, funny, and smart. This novel puts you into the world of a young MBA striving to succeed at a famous high-tech company. Brash and confident yet comically inept, Tony clashes with colleagues, clients, and even his biggest supporters. He fires his most loyal employee, derails the career of his only friend, and nearly destroys his young marriage before transforming from chilly corporate collaborator to empathetic executive coach. Laugh and learn as his clients turn criminal, corporations collapse, and compassion triumphs.
It should be as much the aim of those who seek for social-betterment to rid the business world of crimes of cunning as to rid the entire body politic of crimes of violence.
–Theodore Roosevelt, 1901
A veteran executive coach draws on his years inside Arthur Andersen, Wall Street, and MCI to share a moving story that explains why your 401k shrank, your house is underwater, and your job stinks. The comedy and conflict illustrate management methods and personal practices that can improve your career and deepen your personal relationships.
The focus of the book was the importance of compassion and authenticity, while this new chapter is all about implementation, with specific advice on how to be compassionate and authentic in your day-to-day life. The twenty-minute podcast is a simple, practical guide to building better relationships at work and at home, with answers to these reader questions:
What can I do to deepen relationships?
How can I feel comfortable with people of different backgrounds, tastes, and values?
How do I help others feel safe to share their lives with me?
What habits might I establish to reduce loneliness and build community?
Tony recommends these resources for further study and practice.
Whose responsibility is it to cause significant genuine conversations
The boss’s job is to create an environment where people can be effective
The CEO Conversation
Unleash creativity by exchanging certainty for confidence
Just click here and either listen through your computer or subscribe through iTunes to have this and all new episodes placed on your device as they become available.
Effective conversation with an employee or vendor who is late with a deliverable or deadline
Just click here and either listen through your computer or subscribe through iTunes to have this and all new episodes placed on your device as they become available.
Just click here and either listen on your computer or subscribe through iTunes to have this and all new podcast episodes placed on your device as they become available. You may also set up an automatic “feed” to non-Apple devices by using this link: click here for other devices.
A measure of a child’s maturity is progress from selfish self-justification toward compassionate empathy; from “I didn’t do it,” through “It’s not my fault!” and the teenager’s favorite, “I’m sorry you think it is my fault,” up to “I’m sorry you are hurt. What can I do to help?” Even experienced business people often revert to the most childish responses when stressed, threatened, or distracted (meaning, much of the time!). Each rung up this ladder makes our relationships stronger and our results better. Let’s explore each step and learn some even higher ones.
First, consider for a moment the results you want most. Review the outcomes you dearly wish to create, the aspects of life that deeply matter to you. Whether it is wealth, health, love, respect, ease, impact, or whatever else you yearn for, whichever measures of success you prefer, chances are that most if not all of your heart’s desires require the actions of other people.
You cannot achieve your most important results by yourself.
The quality of your interactions largely determines the quality of your life. This is particularly true in business, a game of producing specific, measurable results with and through the actions of other people.
The good news is, although our goals require help from others, most of us also try to contribute to the success of other people. We want to matter, to mentor, to nurture, to contribute, to belong, to be safe and appreciated. Much of human energy and attention is directed toward helping and getting help. To cooperate is human. It may be fundamental to all life on earth; it certainly is for mammals.
Sorry, this limited time offer has ended. All material is included in the new, expanded edition available in paperback, hardcover, Kindle, and audio versions. Click here for more details on this blog.
I am happy to make available at no charge and for a limited time the bonus chapter to my Amazon #1 best-selling book, The Courage to be in Community. The free bonus chapter is a simple, practical guide to building better relationships at work and at home. The focus of the book was the importance of compassion and authenticity, while this new section is all about implementation, with specific advice on how to be compassionate and authentic in your day-to-day life.
This free download also includes links to recommended books and articles for further study and practice.
Tony’s short book on building community is now available
with an extra chapter and a guide to additional resources.
The new chapter is a simple, practical guide to building better relationships at work and at home. The focus of the book is the importance of compassion and authenticity, while this new section is all about implementation, with specific advice on how to be compassionate and authentic in your day-to-day life.
This expanded edition also includes links to recommended books and articles for further study and practice.
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Of all the management tools I recommend, one of the most effective is both very simple and very unlikely to be consistently employed—if it is used at all: the written progress report, completed on a consistent schedule.
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